How to Assess Sync Issues
If changes from one device don't appear on another device within your expected timeframe, you need to assess whether it's actually a sync issue.
The Challenge of Timing
Since there's no immediate feedback when sync completes, how do you know if synchronization has failed? The primary indicator is when changes don't appear on other devices after what you consider a reasonable waiting period.
However, defining a "reasonable waiting period" is challenging because:
- CloudKit synchronization is coordinated by the iCloud system, not QuickPlanX
- The app has no direct control over timing or specific sync mechanics
- Sync completion time varies significantly based on factors beyond the app's control:
- Network conditions
- Device workload
- iCloud system's current state
- Server load
Making the Assessment
There is no fixed time duration to determine whether a sync issue exists. The assessment requires:
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Experience: Understanding how sync typically behaves in your environment
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Context awareness: Considering current network conditions and device status
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Patience: Allowing sufficient time before concluding there's an issue
Be PatientiCloud sync may complete in seconds, but it can sometimes take significantly longer - this timing is entirely controlled by Apple's iCloud system, not by QuickPlanX. Please be patient and allow sufficient time before determining that there is a sync issue.
Sync can complete in seconds under ideal conditions, but may take much longer in other circumstances. Your judgment of when to investigate potential sync problems will improve with experience using the system.
If you find there are no iCloud settings problems and after a long time the sync still hasn't happened on a device, our experience is to restart the app. If restarting the app doesn't work, disconnecting and reconnecting your network may help.
If you determine there is a sync issue, the first step is to ensure all devices meet the basic conditions for successful sync.